Donald Spann – Call Center Cash

Donald Spann – Call Center Cash
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  • lastupdatedate-icon Last Updated Date: 07-13-2022
  • size-icon Course Size: 4.2 GB
$2,497- 97%
Donald Spann – Call Center Cash

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Donald Spann – Call Center Cash
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1-Module 1-step1-welcome to the course -an introduction
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Jul 13, 2022 me
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2-Module 1-Step2-Defining Your Call Center
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3-Module 1- Step 3 -The Math
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4-Module 2 -Step 1-Business Creation
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5-Module 2 - Sep 2 Call center software
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6-Module 2 - Step 3 Your Business Tools
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7-Module 3-Building Your Receptionist Team
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8-Module 4-step1-Marketing your company the pre-launch
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9-Module 4 -Step 2 - Launch
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10-Scaling to One Million Bonus Module - Step 1-Scaling Systems
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Jul 13, 2022 me
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11-Scaling to One Million Bonus Module - Step 2 Marketing Ramp-UP
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Jul 13, 2022 me
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Five9 Module
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1-Overview.mp4
1-Overview.mp4
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Jul 13, 2022 me
66 MB
My Drive
Data
Donald Spann – Call Center Cash
1-Module 1-step1-welcome to the course -an introduction
1-Introduction to the course-please watch.mp4
1-Introduction to the course-please watch.mp4
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Jul 13, 2022 me
26.1 MB
2-The call Center Opportunity.mp4
2-The call Center Opportunity.mp4
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16.3 MB
3-What to expect.mp4
3-What to expect.mp4
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7 MB
My Drive
Data
Donald Spann – Call Center Cash
2-Module 1-Step2-Defining Your Call Center
1-Introduction to this step and module.mp4
1-Introduction to this step and module.mp4
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53.3 MB
2-Cal Center Types Part 1 - Where We Fit in.mp4
2-Cal Center Types Part 1 - Where We Fit in.mp4
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85.7 MB
3-Call Center Types Part 2 -What We DO.mp4
3-Call Center Types Part 2 -What We DO.mp4
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95.1 MB
4-Which Industries Work Best and Why.mp4
4-Which Industries Work Best and Why.mp4
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84.5 MB
5-Defining Your Objectives.mp4
5-Defining Your Objectives.mp4
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12.3 MB
6-Bonus Video - Creating Your unique value propostition (UVP).mp4
6-Bonus Video - Creating Your unique value propostition (UVP).mp4
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70.6 MB
My Drive
Data
Donald Spann – Call Center Cash
3-Module 1- Step 3 -The Math
1-Introduction to this step.mp4
1-Introduction to this step.mp4
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13.1 MB
3-How To determine Prices.mp4
3-How To determine Prices.mp4
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16.4 MB
4-Revenue-Expense-Profit Breakdown with calculator.mp4
4-Revenue-Expense-Profit Breakdown with calculator.mp4
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81.4 MB
xls icon
The Official Remote Call Center Revenue_Profit Mega Calculator.xlsx
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39.7 KB
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Data
Donald Spann – Call Center Cash
4-Module 2 -Step 1-Business Creation
1-Introduction to this step and module.mp4
1-Introduction to this step and module.mp4
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32.4 MB
2-Where to buy your domain.mp4
2-Where to buy your domain.mp4
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2.6 MB
3-Setting up hosting for your domain.mp4
3-Setting up hosting for your domain.mp4
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4.9 MB
4-Incorporating your company.mp4
4-Incorporating your company.mp4
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7.6 MB
5-Getting your EIN.mp4
5-Getting your EIN.mp4
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5.9 MB
My Drive
Data
Donald Spann – Call Center Cash
5-Module 2 - Sep 2 Call center software
1-call center tech crash course part 1.mp4
1-call center tech crash course part 1.mp4
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16.9 MB
2-call center tech crash course part 2.mp4
2-call center tech crash course part 2.mp4
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72.4 MB
4-Agent Metrics to track.mp4
4-Agent Metrics to track.mp4
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136.7 MB
5-Breakdown of each call disposition.mp4
5-Breakdown of each call disposition.mp4
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62.7 MB
6-Important questions you didnt know you need to go over with phone system vendor.mp4
6-Important questions you didnt know you need to go over with phone system vendor.mp4
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91.5 MB
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Donald Spann – Call Center Cash
6-Module 2 - Step 3 Your Business Tools
1-How to setup your Gsuite Account.mp4
1-How to setup your Gsuite Account.mp4
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6.6 MB
2-How We configure our email (cool tips).mp4
2-How We configure our email (cool tips).mp4
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12.6 MB
3-solve360 CRM setup (organize sales leads and company scripts for agents).mp4
3-solve360 CRM setup (organize sales leads and company scripts for agents).mp4
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12.3 MB
4-quick rundown on how vicky virtuals website was built.mp4
4-quick rundown on how vicky virtuals website was built.mp4
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12.7 MB
5-setting up Jotform for new client sign-ups - part1.mp4
5-setting up Jotform for new client sign-ups - part1.mp4
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18.2 MB
6-setting up Jotform for new client sign-ups - part2.mp4
6-setting up Jotform for new client sign-ups - part2.mp4
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11.2 MB
7-setting up your payment processor.mp4
7-setting up your payment processor.mp4
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12.2 MB
8-Integrating Jotform with Payment Processor.mp4
8-Integrating Jotform with Payment Processor.mp4
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17.4 MB
9-Bonus - Exactly how we bill our clients each month.mp4
9-Bonus - Exactly how we bill our clients each month.mp4
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14.1 MB
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Data
Donald Spann – Call Center Cash
7-Module 3-Building Your Receptionist Team
1-Introduction to this module.mp4
1-Introduction to this module.mp4
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9.9 MB
2-The receptionist role.mp4
2-The receptionist role.mp4
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88 MB
3-Quality Assurance call scoring criteria.mp4
3-Quality Assurance call scoring criteria.mp4
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16.7 MB
4-Quality Assurance note taking accuracy.mp4
4-Quality Assurance note taking accuracy.mp4
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72.1 MB
5-Hiring Employees in different states a disclaimer.mp4
5-Hiring Employees in different states a disclaimer.mp4
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8 MB
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Data
Donald Spann – Call Center Cash
8-Module 4-step1-Marketing your company the pre-launch
1-Introduction to this step and module.mp4
1-Introduction to this step and module.mp4
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52.4 MB
2-Setting a launch date.mp4
2-Setting a launch date.mp4
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104.3 MB
3-Building your list.mp4
3-Building your list.mp4
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85.5 MB
4-Email Launch Sequence.mp4
4-Email Launch Sequence.mp4
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71.2 MB
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Donald Spann – Call Center Cash
9-Module 4 -Step 2 - Launch
1-Traffic Sources.mp4
1-Traffic Sources.mp4
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79.4 MB
2-Online Marketing Strategy.mp4
2-Online Marketing Strategy.mp4
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62.1 MB
3-cold calling strategy.mp4
3-cold calling strategy.mp4
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87.1 MB
4-How to On-board Clients(1).mp4
4-How to On-board Clients(1).mp4
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58.3 MB
4-How to On-board Clients.mp4
4-How to On-board Clients.mp4
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18 MB
5-Bonus Video Optimizing Your Site for Conversions Part 1.mp4
5-Bonus Video Optimizing Your Site for Conversions Part 1.mp4
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71.1 MB
6-Bonus Video Optimizing Your Site for Conversions Part 2.mp4
6-Bonus Video Optimizing Your Site for Conversions Part 2.mp4
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11.5 MB
7-Bonus Video A story About the Power of Cold calls.mp4
7-Bonus Video A story About the Power of Cold calls.mp4
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37.7 MB
My Drive
Data
Donald Spann – Call Center Cash
10-Scaling to One Million Bonus Module - Step 1-Scaling Systems
1-Into to This Step and Module.mp4
1-Into to This Step and Module.mp4
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53.3 MB
2-Hiring an Operations Manager.mp4
2-Hiring an Operations Manager.mp4
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121 MB
3-Grouping Agents to Service Groups of Clients.mp4
3-Grouping Agents to Service Groups of Clients.mp4
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58.5 MB
4-Hiring Your First Sales Rep.mp4
4-Hiring Your First Sales Rep.mp4
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89.6 MB
My Drive
Data
Donald Spann – Call Center Cash
11-Scaling to One Million Bonus Module - Step 2 Marketing Ramp-UP
1-Ramp up Marketing Strategy.mp4
1-Ramp up Marketing Strategy.mp4
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157.5 MB
2-Virtual Receptionist SEO Strategy Crash course part 1 on-page.mp4
2-Virtual Receptionist SEO Strategy Crash course part 1 on-page.mp4
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81.3 MB
3-Virtual Receptionist SEO Strategy crasn Course Part 2 off-Page.mp4
3-Virtual Receptionist SEO Strategy crasn Course Part 2 off-Page.mp4
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97.8 MB
My Drive
Data
Donald Spann – Call Center Cash
Five9 Module
Agent Skills - Explanation and How to Configure.mp4
Agent Skills - Explanation and How to Configure.mp4
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78.3 MB
Clarification Video for Main IVR Setup (Mistake Corrected).mp4
Clarification Video for Main IVR Setup (Mistake Corrected).mp4
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13.2 MB
Custom Dispositions.mp4
Custom Dispositions.mp4
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14.7 MB
Determing The True Cost of Your W2 Employee.mp4
Determing The True Cost of Your W2 Employee.mp4
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6.7 MB
Explanation and Usage of Dummy Disposition.mp4
Explanation and Usage of Dummy Disposition.mp4
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6.7 MB
Five9 - General Configuration.mp4
Five9 - General Configuration.mp4
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19.2 MB
Having An Agent Select Skill.mp4
Having An Agent Select Skill.mp4
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1 MB
How To ConfigureUpload Call Summary Template.mp4
How To ConfigureUpload Call Summary Template.mp4
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85.6 MB
How To Edit And Upload A Script Into Five9.mp4
How To Edit And Upload A Script Into Five9.mp4
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155.8 MB
How To Onboard A New Client Into Five9.mp4
How To Onboard A New Client Into Five9.mp4
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246.3 MB
How To Setup Your Collaborative Inbox for Outbound Call Requests.mp4
How To Setup Your Collaborative Inbox for Outbound Call Requests.mp4
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110 MB
How to Create Custom Dispositions.mp4
How to Create Custom Dispositions.mp4
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74.5 MB
How to Use ZingTree.mp4
How to Use ZingTree.mp4
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252.6 MB
How to import your on-boarding template.mp4
How to import your on-boarding template.mp4
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11.3 MB
Logging Into Five9 Admin - DO THIS After Receiving Login Credentials.mp4
Logging Into Five9 Admin - DO THIS After Receiving Login Credentials.mp4
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100.1 MB
Phone Vendor Options Version 2.0.mp4
Phone Vendor Options Version 2.0.mp4
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103.3 MB
Setting Up Call Note Reply Inbox.mp4
Setting Up Call Note Reply Inbox.mp4
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15.7 MB
The Five Paths To Launch.mp4
The Five Paths To Launch.mp4
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178.9 MB
incorporating.mp4
incorporating.mp4
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7.6 MB

Module 1: Step 1

Defining Your Call Center
Outline your name middle and develop your distinctive worth proposition (UVP) to distinguish your self.

Module 1: Step 2

The Math
Know the numbers behind beginning your name middle, and what your corporation will appear like on the $1k/$10k/$100k+/month degree

Module 2: Step 1

Enterprise Creation
Safe your area, construct your corporation scaffolding and incorporate your organization.

Module 2: Step 2

Call Center Software program
A easy “crash course” on name middle tech for newbies, studying what metrics matter and establishing your name middle software program.

Module 2: Step 3

Your Enterprise Instruments
All of the tech that you must handle leads, onboard purchasers and cost them every month like clockwork.

Module 3

Your Receptionist Crew
A complete module devoted to a very powerful position in your group—the receptionist.

Module 4: Step 1

Pre-Launch Advertising
Map your launch timeline, construct your checklist and nurture your leads with my precise electronic mail launch sequence so that you simply hit the bottom working on launch day

Module 4: Step 2

Put up-Launch Advertising
Confirmed on-line visitors technology methods, a crash course on gross sales and methods to onboard your first purchasers!

Bonus #1

The Distant Call Center Income/Revenue Mega Calculator!
Use this unimaginable spreadsheet device to visualise and strategize by placing numbers in your objectives. Simply plug in a number of particulars and also you’ll know what number of brokers you want, revenues, income, bills and extra!

These numbers are based mostly on our real-world information from 1000’s of purchasers and hundreds of thousands in income.

Bonus #2

The “IQYDKYNTGOWYPSV” Guidelines PDF
The “Necessary Questions You Didn’t Know You Wanted To Go Over With Your Telephone System Vendor” PDF will assist you to navigate the setup course of, it doesn’t matter what service you employ.

Not realizing the solutions to those questions early on led to me lacking out on 200k+ in additional income!

Bonus #3

Optimizing Your Website for Conversions
An “inside look” on the psychology and parts behind name middle web sites that convert 7 to eight figures in income.

Decide my mind as I clarify why I constructed my website a sure means, and see my evaluation of issues our rivals do effectively.

Bonus #4

The Swipe Recordsdata – Ever Increasing PDF Collection
The Swipe Recordsdata embody:

The precise templateswe use for our welcome electronic mail for brand spanking new purchasers and month-to-month billing PDFs
The key “name scoring standards”we use to make sure receptionists are rocking it on the telephone
PDFs of our brief, candy and intensely efficient pre-launch electronic mail sequence that led to $22,000in purchasers on DAY 1
…and an excellent particular Blockbuster Bonus

Scaling to 1 Million+ Bonus Module!
On this two step module, we cowl superior methods and techniques to propel your name middle from 100k to 1m+ in income.

Step 1 is concentrated on constructing methods that scale, together with hiring the group members that you must deal with progress and operations.

Step 2 is concentrated solely on advertising ramp-up, masking a “50,000 foot view” technique earlier than coming again to earth and diving into long run advertising techniques reminiscent of web optimization and tremendous potent Digital Receptionist particular advertising channels.

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