Donald Spann – Call Center Cash

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  • Last Updated Date: 07-13-2022
$2,497- 97%

Donald Spann – Call Center Cash (4.2 GB)

Last Updated Date: 07-13-2022

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Donald Spann – Call Center Cash
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1-Module 1-step1-welcome to the course -an introduction
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2-Module 1-Step2-Defining Your Call Center
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3-Module 1- Step 3 -The Math
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4-Module 2 -Step 1-Business Creation
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5-Module 2 - Sep 2 Call center software
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6-Module 2 - Step 3 Your Business Tools
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7-Module 3-Building Your Receptionist Team
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8-Module 4-step1-Marketing your company the pre-launch
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9-Module 4 -Step 2 - Launch
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10-Scaling to One Million Bonus Module - Step 1-Scaling Systems
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11-Scaling to One Million Bonus Module - Step 2 Marketing Ramp-UP
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Five9 Module
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1-Overview.mp4
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66 MB
My Drive
Data
Donald Spann – Call Center Cash
1-Module 1-step1-welcome to the course -an introduction
1-Introduction to the course-please watch.mp4
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26.1 MB
2-The call Center Opportunity.mp4
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16.3 MB
3-What to expect.mp4
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7 MB
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Donald Spann – Call Center Cash
2-Module 1-Step2-Defining Your Call Center
1-Introduction to this step and module.mp4
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53.3 MB
2-Cal Center Types Part 1 - Where We Fit in.mp4
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85.7 MB
3-Call Center Types Part 2 -What We DO.mp4
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95.1 MB
4-Which Industries Work Best and Why.mp4
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84.5 MB
5-Defining Your Objectives.mp4
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12.3 MB
6-Bonus Video - Creating Your unique value propostition (UVP).mp4
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70.6 MB
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Donald Spann – Call Center Cash
3-Module 1- Step 3 -The Math
1-Introduction to this step.mp4
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13.1 MB
3-How To determine Prices.mp4
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16.4 MB
4-Revenue-Expense-Profit Breakdown with calculator.mp4
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81.4 MB
The Official Remote Call Center Revenue_Profit Mega Calculator.xlsx
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39.7 KB
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Donald Spann – Call Center Cash
4-Module 2 -Step 1-Business Creation
1-Introduction to this step and module.mp4
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32.4 MB
2-Where to buy your domain.mp4
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2.6 MB
3-Setting up hosting for your domain.mp4
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4.9 MB
4-Incorporating your company.mp4
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7.6 MB
5-Getting your EIN.mp4
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5.9 MB
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Donald Spann – Call Center Cash
5-Module 2 - Sep 2 Call center software
1-call center tech crash course part 1.mp4
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16.9 MB
2-call center tech crash course part 2.mp4
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72.4 MB
4-Agent Metrics to track.mp4
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136.7 MB
5-Breakdown of each call disposition.mp4
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62.7 MB
6-Important questions you didnt know you need to go over with phone system vendor.mp4
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91.5 MB
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Donald Spann – Call Center Cash
6-Module 2 - Step 3 Your Business Tools
1-How to setup your Gsuite Account.mp4
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6.6 MB
2-How We configure our email (cool tips).mp4
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12.6 MB
3-solve360 CRM setup (organize sales leads and company scripts for agents).mp4
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12.3 MB
4-quick rundown on how vicky virtuals website was built.mp4
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12.7 MB
5-setting up Jotform for new client sign-ups - part1.mp4
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18.2 MB
6-setting up Jotform for new client sign-ups - part2.mp4
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11.2 MB
7-setting up your payment processor.mp4
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12.2 MB
8-Integrating Jotform with Payment Processor.mp4
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17.4 MB
9-Bonus - Exactly how we bill our clients each month.mp4
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14.1 MB
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Donald Spann – Call Center Cash
7-Module 3-Building Your Receptionist Team
1-Introduction to this module.mp4
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9.9 MB
2-The receptionist role.mp4
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88 MB
3-Quality Assurance call scoring criteria.mp4
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16.7 MB
4-Quality Assurance note taking accuracy.mp4
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72.1 MB
5-Hiring Employees in different states a disclaimer.mp4
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8 MB
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Donald Spann – Call Center Cash
8-Module 4-step1-Marketing your company the pre-launch
1-Introduction to this step and module.mp4
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52.4 MB
2-Setting a launch date.mp4
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104.3 MB
3-Building your list.mp4
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85.5 MB
4-Email Launch Sequence.mp4
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71.2 MB
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Donald Spann – Call Center Cash
9-Module 4 -Step 2 - Launch
1-Traffic Sources.mp4
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79.4 MB
2-Online Marketing Strategy.mp4
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62.1 MB
3-cold calling strategy.mp4
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87.1 MB
4-How to On-board Clients(1).mp4
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58.3 MB
4-How to On-board Clients.mp4
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18 MB
5-Bonus Video Optimizing Your Site for Conversions Part 1.mp4
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71.1 MB
6-Bonus Video Optimizing Your Site for Conversions Part 2.mp4
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11.5 MB
7-Bonus Video A story About the Power of Cold calls.mp4
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37.7 MB
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Donald Spann – Call Center Cash
10-Scaling to One Million Bonus Module - Step 1-Scaling Systems
1-Into to This Step and Module.mp4
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53.3 MB
2-Hiring an Operations Manager.mp4
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121 MB
3-Grouping Agents to Service Groups of Clients.mp4
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58.5 MB
4-Hiring Your First Sales Rep.mp4
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89.6 MB
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Donald Spann – Call Center Cash
11-Scaling to One Million Bonus Module - Step 2 Marketing Ramp-UP
1-Ramp up Marketing Strategy.mp4
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157.5 MB
2-Virtual Receptionist SEO Strategy Crash course part 1 on-page.mp4
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81.3 MB
3-Virtual Receptionist SEO Strategy crasn Course Part 2 off-Page.mp4
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97.8 MB
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Donald Spann – Call Center Cash
Five9 Module
Agent Skills - Explanation and How to Configure.mp4
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78.3 MB
Clarification Video for Main IVR Setup (Mistake Corrected).mp4
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13.2 MB
Custom Dispositions.mp4
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14.7 MB
Determing The True Cost of Your W2 Employee.mp4
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6.7 MB
Explanation and Usage of Dummy Disposition.mp4
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6.7 MB
Five9 - General Configuration.mp4
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19.2 MB
Having An Agent Select Skill.mp4
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1 MB
How To ConfigureUpload Call Summary Template.mp4
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85.6 MB
How To Edit And Upload A Script Into Five9.mp4
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155.8 MB
How To Onboard A New Client Into Five9.mp4
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246.3 MB
How To Setup Your Collaborative Inbox for Outbound Call Requests.mp4
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110 MB
How to Create Custom Dispositions.mp4
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74.5 MB
How to Use ZingTree.mp4
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252.6 MB
How to import your on-boarding template.mp4
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11.3 MB
Logging Into Five9 Admin - DO THIS After Receiving Login Credentials.mp4
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100.1 MB
Phone Vendor Options Version 2.0.mp4
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103.3 MB
Setting Up Call Note Reply Inbox.mp4
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15.7 MB
The Five Paths To Launch.mp4
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178.9 MB
incorporating.mp4
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7.6 MB

Module 1: Step 1

Defining Your Call Center
Outline your name middle and develop your distinctive worth proposition (UVP) to distinguish your self.

Module 1: Step 2

The Math
Know the numbers behind beginning your name middle, and what your corporation will appear like on the $1k/$10k/$100k+/month degree

Module 2: Step 1

Enterprise Creation
Safe your area, construct your corporation scaffolding and incorporate your organization.

Module 2: Step 2

Call Center Software program
A easy “crash course” on name middle tech for newbies, studying what metrics matter and establishing your name middle software program.

Module 2: Step 3

Your Enterprise Instruments
All of the tech that you must handle leads, onboard purchasers and cost them every month like clockwork.

Module 3

Your Receptionist Crew
A complete module devoted to a very powerful position in your group—the receptionist.

Module 4: Step 1

Pre-Launch Advertising
Map your launch timeline, construct your checklist and nurture your leads with my precise electronic mail launch sequence so that you simply hit the bottom working on launch day

Module 4: Step 2

Put up-Launch Advertising
Confirmed on-line visitors technology methods, a crash course on gross sales and methods to onboard your first purchasers!

Bonus #1

The Distant Call Center Income/Revenue Mega Calculator!
Use this unimaginable spreadsheet device to visualise and strategize by placing numbers in your objectives. Simply plug in a number of particulars and also you’ll know what number of brokers you want, revenues, income, bills and extra!

These numbers are based mostly on our real-world information from 1000’s of purchasers and hundreds of thousands in income.

Bonus #2

The “IQYDKYNTGOWYPSV” Guidelines PDF
The “Necessary Questions You Didn’t Know You Wanted To Go Over With Your Telephone System Vendor” PDF will assist you to navigate the setup course of, it doesn’t matter what service you employ.

Not realizing the solutions to those questions early on led to me lacking out on 200k+ in additional income!

Bonus #3

Optimizing Your Website for Conversions
An “inside look” on the psychology and parts behind name middle web sites that convert 7 to eight figures in income.

Decide my mind as I clarify why I constructed my website a sure means, and see my evaluation of issues our rivals do effectively.

Bonus #4

The Swipe Recordsdata – Ever Increasing PDF Collection
The Swipe Recordsdata embody:

The precise templateswe use for our welcome electronic mail for brand spanking new purchasers and month-to-month billing PDFs
The key “name scoring standards”we use to make sure receptionists are rocking it on the telephone
PDFs of our brief, candy and intensely efficient pre-launch electronic mail sequence that led to $22,000in purchasers on DAY 1
…and an excellent particular Blockbuster Bonus

Scaling to 1 Million+ Bonus Module!
On this two step module, we cowl superior methods and techniques to propel your name middle from 100k to 1m+ in income.

Step 1 is concentrated on constructing methods that scale, together with hiring the group members that you must deal with progress and operations.

Step 2 is concentrated solely on advertising ramp-up, masking a “50,000 foot view” technique earlier than coming again to earth and diving into long run advertising techniques reminiscent of web optimization and tremendous potent Digital Receptionist particular advertising channels.

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