Name

1-Module 1-step1-welcome to the course -an introduction

2-Module 1-Step2-Defining Your Call Center

3-Module 1- Step 3 -The Math

4-Module 2 -Step 1-Business Creation

5-Module 2 - Sep 2 Call center software

6-Module 2 - Step 3 Your Business Tools

7-Module 3-Building Your Receptionist Team

8-Module 4-step1-Marketing your company the pre-launch

9-Module 4 -Step 2 - Launch

10-Scaling to One Million Bonus Module - Step 1-Scaling Systems

11-Scaling to One Million Bonus Module - Step 2 Marketing Ramp-UP

Five9 Module

1-Overview.mp4

1-Introduction to the course-please watch.mp4

2-The call Center Opportunity.mp4

3-What to expect.mp4

1-Introduction to this step and module.mp4

2-Cal Center Types Part 1 - Where We Fit in.mp4

3-Call Center Types Part 2 -What We DO.mp4

4-Which Industries Work Best and Why.mp4

5-Defining Your Objectives.mp4

6-Bonus Video - Creating Your unique value propostition (UVP).mp4

1-Introduction to this step.mp4

3-How To determine Prices.mp4

4-Revenue-Expense-Profit Breakdown with calculator.mp4

The Official Remote Call Center Revenue_Profit Mega Calculator.xlsx

1-Introduction to this step and module.mp4

2-Where to buy your domain.mp4

3-Setting up hosting for your domain.mp4

4-Incorporating your company.mp4

5-Getting your EIN.mp4

1-call center tech crash course part 1.mp4

2-call center tech crash course part 2.mp4

4-Agent Metrics to track.mp4

5-Breakdown of each call disposition.mp4

6-Important questions you didnt know you need to go over with phone system vendor.mp4

1-How to setup your Gsuite Account.mp4

2-How We configure our email (cool tips).mp4

3-solve360 CRM setup (organize sales leads and company scripts for agents).mp4

4-quick rundown on how vicky virtuals website was built.mp4

5-setting up Jotform for new client sign-ups - part1.mp4

6-setting up Jotform for new client sign-ups - part2.mp4

7-setting up your payment processor.mp4

8-Integrating Jotform with Payment Processor.mp4

9-Bonus - Exactly how we bill our clients each month.mp4

1-Introduction to this module.mp4

2-The receptionist role.mp4

3-Quality Assurance call scoring criteria.mp4

4-Quality Assurance note taking accuracy.mp4

5-Hiring Employees in different states a disclaimer.mp4

1-Introduction to this step and module.mp4

2-Setting a launch date.mp4

3-Building your list.mp4

4-Email Launch Sequence.mp4

1-Traffic Sources.mp4

2-Online Marketing Strategy.mp4

3-cold calling strategy.mp4

4-How to On-board Clients(1).mp4

4-How to On-board Clients.mp4

5-Bonus Video Optimizing Your Site for Conversions Part 1.mp4

6-Bonus Video Optimizing Your Site for Conversions Part 2.mp4

7-Bonus Video A story About the Power of Cold calls.mp4

1-Into to This Step and Module.mp4

2-Hiring an Operations Manager.mp4

3-Grouping Agents to Service Groups of Clients.mp4

4-Hiring Your First Sales Rep.mp4

1-Ramp up Marketing Strategy.mp4

2-Virtual Receptionist SEO Strategy Crash course part 1 on-page.mp4

3-Virtual Receptionist SEO Strategy crasn Course Part 2 off-Page.mp4

Agent Skills - Explanation and How to Configure.mp4

Clarification Video for Main IVR Setup (Mistake Corrected).mp4

Custom Dispositions.mp4

Determing The True Cost of Your W2 Employee.mp4

Explanation and Usage of Dummy Disposition.mp4

Five9 - General Configuration.mp4

Having An Agent Select Skill.mp4

How To ConfigureUpload Call Summary Template.mp4

How To Edit And Upload A Script Into Five9.mp4

How To Onboard A New Client Into Five9.mp4

How To Setup Your Collaborative Inbox for Outbound Call Requests.mp4

How to Create Custom Dispositions.mp4

How to Use ZingTree.mp4

How to import your on-boarding template.mp4

Logging Into Five9 Admin - DO THIS After Receiving Login Credentials.mp4

Phone Vendor Options Version 2.0.mp4

Setting Up Call Note Reply Inbox.mp4

The Five Paths To Launch.mp4

incorporating.mp4